Align Health Collective — FAQs
General FAQs
What services does Align Health Collective provide?
We provide Physiotherapy, Podiatry (including sports podiatry), and Exercise Physiology. Many clinics also offer dry needling, shockwave therapy, clinical Pilates/exercise, and individualised rehabilitation programs.
Where are your clinics located?
We operate clinics in:
- Kew (VIC)
- Oakleigh/Hughesdale (VIC)
- South Brisbane (QLD)
- Indooroopilly (QLD)
- Redfern (NSW)
See our Locations page for maps and hours.
How do I book an appointment?
- Online: Click the Book Online button anywhere on our site.
- Phone: Call (03) 9853 7836 (VIC clinics) or (07) 2103 3978 (QLD clinics).
- Email: hello@alignhc.com.au
Do you accept Medicare and private health rebates?
Yes. We accept Medicare EPC/CDM referrals, WorkCover/WorkSafe, TAC/MAIC, DVA, and NDIS (self‑managed or plan‑managed). Private health rebates can be claimed on the spot with HICAPS.
Do you bulk‑bill?
No, we do not bulk‑bill. If your GP writes you an allied health referral under a Medicare care plan, Medicare pays a rebate of $63.40 per session and you pay the balance. Your GP decides whether you qualify. Bring your Medicare card and referral paperwork.
Do you offer payment plans?
Yes. We offer structured treatment packages and interest‑free payment plans, including for custom orthotics.
Physiotherapy FAQs
What happens at my first physio appointment?
- History & goals: Your physiotherapist will take a detailed history and clarify your goals.
- Assessment: We test movement, strength, joint mobility and review any imaging.
- Diagnosis & plan: You receive a clear diagnosis, recovery timeline, and plan.
- Treatment: Treatment begins in session one where appropriate.
- Home program: You’ll leave with exercises and education to speed up recovery.
How long are physio sessions?
- Initial consultations: 40–45 minutes.
- Follow‑ups: 20–30 minutes (longer sessions available if required).
What techniques do you use?
Manual therapy, exercise prescription, dry needling, shockwave therapy, taping, and education — all evidence‑based.
Do you treat sports injuries and post‑operative patients?
Yes. We provide structured return‑to‑sport programs, objective testing, and post‑operative rehab following surgeon protocols.
Podiatry & Orthotics FAQs
What podiatry services do you offer?
Heel pain, plantar fasciitis, Achilles tendinopathy, bunions, corns/calluses, ingrown toenails (including nail surgery), diabetic foot checks, children’s foot concerns, and gait/biomechanical assessments.
What happens in a podiatry consultation?
Assessment of your feet, gait analysis, footwear review, and a clear treatment plan. Procedures such as nail surgery are discussed with full consent.
Do you provide custom foot orthotics?
Yes — we design and manufacture orthotics in‑house with 3D scanning, CAD design, and fast turnaround. This ensures precision, comfort, and quick adjustments if needed.
How long do orthotics last?
Shells generally last 2–4 years, depending on use. Top covers may wear faster. We offer quick adjustments within the first 4–8 weeks to guarantee comfort.
Exercise Physiology FAQs
What does an Exercise Physiologist do?
Our Accredited EPs prescribe exercise to manage chronic conditions, recover from injury, improve strength, balance and function, and reduce pain.
Is EP covered by Medicare or NDIS?
Yes — EP can be covered under GP Chronic Disease Management plans or through NDIS funding (self or plan‑managed participants). Medicare pays a rebate of $63.40 per session under a care plan and you pay the balance.
Fees & Rebates
Private Fees
Initial physiotherapy consults are 40–45 minutes to allow full assessment and treatment start. Fees vary by clinic and practitioner — confirm when booking.
Medicare EPC/CDM Referrals
Bring your GP referral and Medicare card. We do not bulk‑bill. Medicare pays a rebate of $63.40 per session and you pay the balance.
Private Health Insurance
We offer on‑the‑spot HICAPS claiming — just bring your card or digital wallet.
DVA, WorkCover, TAC/MAIC
We accept referrals and bill approved claims directly. Bring your claim number and paperwork.
NDIS
We treat self‑managed and plan‑managed participants. Bring plan details and support item numbers.
Payment Options
EFTPOS, credit/debit card, HICAPS, and interest‑free plans available.
Your First Visit
What to Bring
- GP referral, Medicare card, private health card (if applicable)
- Imaging/reports (X‑ray, MRI)
- Everyday shoes or sports footwear (for foot/leg issues)
What to Wear
Comfortable clothing that allows assessment of the problem area.
What to Expect
- Consent & paperwork
- Assessment & testing
- Clear diagnosis and plan
- Treatment starts day one (where appropriate)
- Home exercise program emailed or printed
Custom Orthotics at AlignHC
We operate ePrint Orthotics, our in‑house manufacturing lab. This allows:
- 3D scanning & CAD design by podiatrists
- Customised shells with adjustable density
- Fast turnaround (usually 1–2 weeks)
- Unlimited modifications until we achieve the perfect fit
Orthotics are recommended only when clinically necessary. We combine them with strengthening and load management so feet get stronger while pain reduces.
