Align Health Collective ABN 67 653 169 535

This Privacy Policy outlines our commitment to protecting the privacy of your personal information that we collect through our website (Site) or directly from you.

Please read this Privacy Policy carefully. Contact us if you have any questions.

Providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you choose not to provide personal information to us, it may affect your use of this Site or the services offered on it.

Collection of Personal Information

We collect and use personal information for purposes including contacting and communicating with you, internal record keeping, and for marketing related to our health services.

This statement pertains to Align Health Collective’s handling of any personal data or personally identifiable information. While we do not collect specific information via our website, it must be collected during the consultation process and incorporated into Electronic Health Records.

We adhere to the relevant Commonwealth Legislation (Privacy Act) and state-based regulations to ensure that we process and protect your personal data as outlined in a set of policies that define the processing, protection, use, and archiving of your data.

Disclosure of Personal Information

We may disclose personal information for purposes including providing our health services to you and as required by law.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. This automatically-collected information is referred to as “Device Information.”

We also collect information from you when you fill out a form or engage with us through the Site, including your name, address, contact information, and any other personal information you provide. This is referred to as “Contact Information.”

In this Privacy Policy, “Personal Information” refers to both Device Information and Contact Information.

How Do We Use Your Personal Information?

We use the Contact Information to:

  • Communicate with you about our health services;
  • Respond to your inquiries and requests;
  • Provide you with information relating to our services in line with your preferences.

We use the Device Information to screen for potential risk and fraud (particularly your IP address), and to improve and optimize our Site (e.g., by generating analytics about how our visitors browse and interact with the Site).

What services are used to collect data?

We use common marketing and data collection tools such as:

  • Facebook pixel
  • Google Analytics
  • Google Search console
  • Google tag manager
  • Microsoft Clarity

Some tools may collect personal data, please read on further on how to opt out.

Sharing Your Personal Information

We may share your Personal Information with third parties to help us use your Personal Information, as described above. For information on how Google uses your Personal Information, visit Google’s Privacy Policy. You can opt-out of Google Analytics here.

We may also share your Personal Information to comply with laws and regulations, respond to lawful requests for information we receive, or to protect our rights.

Behavioural Advertising

You may be able to opt out of targeted advertising on:

  • Facebook
  • Google
  • Bing

Opt out of some of these services at the Digital Advertising Alliance’s opt-out portal:

Do Not Track

We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to request that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Your information may be transferred outside of Europe, including to Canada and the United States, in pursuit of our legitimate business interests.

Data Retention

We maintain your Contact Information in our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, complaints, or unsubscribe requests, please contact us by e-mail or mail using the details below:

Align Health Collective, Shop 1/56 Cotham Rd, Kew VIC 3101 – [email protected]

Refund Policy

Introduction At Align Health Collective, we are dedicated to providing high-quality physiotherapy, podiatry, and exercise physiology services. As a health service provider, we do not offer refunds for services rendered. This policy outlines the terms and conditions regarding refunds and cancellations.

1. Refunds for Services

  • No Refund Policy: Due to the nature of our services and the individual variability in response to treatment, we cannot guarantee specific results. Therefore, we do not offer refunds for any services provided.
  • Exceptional Circumstances: Refunds may only be considered in exceptional circumstances at the discretion of management. Such requests must be made in writing and will be assessed on a case-by-case basis.

2. Cancellations and Rescheduling

  • Appointment Cancellations: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the appointment time may incur a cancellation fee.
  • No-Show Policy: Failure to attend a scheduled appointment without prior notice may result in a no-show fee being charged.

3. Prepaid Packages and Sessions

  • Unused Sessions: For prepaid packages or multiple session purchases, any unused sessions may be refunded on a pro-rata basis if the request is made within 30 days of purchase. This does not apply to sessions already attended.
  • Package Expiry: Prepaid packages have an expiry date, which will be communicated at the time of purchase. Unused sessions will not be refunded or carried over past the expiry date.
  • No Refund for Expired Packages: Prepaid packages that are not used within their specified time limits will not be refunded.

4. Payment Disputes

  • Dispute Resolution: If you believe there has been an error in billing or have any disputes regarding payments, please contact us immediately. We will review and resolve the issue in accordance with our dispute resolution process.

Contact Us If you have any questions about our Refund Policy or need to discuss your payment, please contact us